Privacy Policy

Last Updated: September 2026

At JYUHK, operated by JYUHONG LIMITED, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit jyuhonghk.com, make a purchase, contact us, or otherwise use our services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Name;
Email address;
Telephone number;
Billing address;
Shipping address;
Order and purchase information;
Customer service communications;
Account information, where applicable;
Payment-related information necessary to complete transactions.

Payment information may be processed directly by third-party payment service providers. We generally do not directly store complete payment card details.

We may also automatically collect certain technical information when you use our website, including:

IP address;
Browser type;
Device information;
Operating system;
Pages viewed;
Referring website;
Website activity;
Cookies and similar technologies.

2. How We Use Your Information

We may use your personal information to:

Process and fulfill orders;
Process payments;
Arrange shipping and delivery;
Provide order confirmations and tracking information;
Process returns, exchanges, and refunds;
Respond to customer service inquiries;
Communicate important information regarding your orders;
Detect and prevent fraud or unauthorized transactions;
Maintain and improve our website and services;
Analyze website performance and customer experience;
Comply with applicable legal and regulatory requirements;
Send marketing communications where permitted by applicable law and, where required, with your consent.

We will only use personal information for purposes reasonably related to the purposes for which it was collected, unless otherwise permitted or required by law.

3. Payment Information

Payments made through our website may be processed by third-party payment service providers.

These providers may collect payment card details, billing information, and other information necessary to process your transaction.

Their processing of your information is subject to their own privacy policies and security practices.

JYUHK does not normally receive or store your complete credit or debit card number.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and support analytics or advertising functions.

Cookies may include:

Essential cookies required for website functionality;
Preference cookies;
Analytics cookies;
Advertising or marketing cookies, where applicable.

Depending on your location and applicable law, you may be provided with options to accept, reject, or manage certain non-essential cookies.

You may also manage cookies through your browser settings. Disabling certain cookies may affect some website features.

5. How We Share Information

We do not sell your personal information for money.

We may share personal information with service providers where reasonably necessary to operate our business and provide our services, including:

Payment processors;
Shipping and logistics providers;
Website hosting providers;
E-commerce platform providers;
IT and security providers;
Analytics providers;
Customer service providers;
Professional advisers;
Government authorities where required by law.

These parties may receive only the information reasonably necessary to perform their respective services.

We may also disclose information where reasonably necessary to comply with applicable law, enforce our agreements, protect our rights, investigate fraud, or protect the safety and security of our customers and services.

6. International Data Transfers

Because we operate an international e-commerce business, your personal information may be processed or stored in jurisdictions outside your country or region.

Where applicable, we take reasonable steps to ensure that personal information transferred internationally is handled with appropriate safeguards and in accordance with applicable data protection requirements.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and satisfying legal, accounting, or regulatory obligations.

Retention periods may vary depending on the type of information and applicable requirements.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials, where applicable, confidential.

9. Marketing Communications

Where permitted by applicable law, we may send you information about products, promotions, offers, or other updates.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the relevant communication or by contacting us at support@jyuhk.com.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications, such as order confirmations, shipping notifications, or responses to customer service requests.

10. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information.

These may include the right to:

Request access to personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of certain personal information;
Object to or restrict certain processing;
Withdraw consent where processing is based on consent;
Opt out of certain marketing communications;
Request information regarding how your personal information is used or disclosed.

These rights may be subject to legal limitations and exceptions.

To submit a privacy request, please contact support@jyuhk.com.

We may need to verify your identity before completing certain requests.

11. Children's Privacy

Our website and services are not intended for children who are not legally able to enter into online purchase transactions under applicable law.

We do not knowingly seek to collect personal information from children in violation of applicable privacy laws.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter.

12. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms, payment providers, or other services.

We are not responsible for the privacy practices, security, or content of third-party websites and services.

We encourage you to review their privacy policies before providing personal information.

13. Business Transfers

If JYUHONG LIMITED undergoes a merger, acquisition, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction where permitted by applicable law.

Any receiving party will be required to handle such information in accordance with applicable legal requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technologies, or legal requirements.

The latest version will be published on this page with an updated “Last Updated” date.

We encourage customers to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or wish to make a request regarding your personal information, please contact us:

JYUHONG LIMITED
Brand: JYUHK
Email: support@jyuhk.com
Website: jyuhonghk.com

Company Address:
RM U7, 12/F, VALIANT IND CTR
NOS. 2-12 AU PUI WAN ST
FO TAN, HONG KONG